OUR PERMANENT OFFER
We evolve in an extremely digitalised world, where the brands are all visible and accessible.
However, without an efficient and hearty customer relation their life expectancy can be terribly short. For an unparalleled Customer Experience, the human element is key, due to our ability to care, to show interest and to personalise.
SALES
TRAINING OFFER
For many people the stereotypical talented salesperson is still a smooth-talker, able to convince anyone of anything.
In reality, this kind of profile is rarely star-performer.
Let's not waste time anymore, bring in all the others!
FEATURES TELL - BENEFITS SELL sales technique:
- How to find out Customer's deepest motivation
- How to develop an Up-sell ability without sounding pushy
- How to express value and talk benefits
- What empathy has to do with Sales?
OBJECTIONS MANAGEMENT
- What are the origins of an objection?
- How to handle any objection smoothly, with confidence
- How to cope with price objection
- How to close the deal effortlessly
COMPLAINTS MANAGEMENT
- What is a complaint ?
- How to manage it without feeling upset
- What are the secrets of crisis management?
- How to sound confident and positive in tough moments
Value creation with STORYTELLING
- Why is a story crucial in Sales and what kind of story should be told?
- What makes a great story?
- Does a story have anything to do with Customer Consideration?
- Let's talk about story sharing
COLD CALLING & CHAT TECHNIQUES
- Basic principles and wise techniques
- Dealing with fear of rejection with the right Mindset
- How to trigger your Prospect's curiosity
- Detection of common mistakes
SALES COACHING
- Sales monitoring followed by a personalised coaching session
- Understand and overcome critical areas in the sales speech
- How to detach from customer's anxiety
- À la carte personalised support towards an efficient and impactful sales speech
COMMUNICATION
TRAINING OFFER
An efficient and authentic communication
is the core of success - independent of the sector, circumstance or relation between
the interlocutors.
ASSERTIVE COMMUNICATION
- Give constructive feed-back
- How to accept criticism and seize it like an opportunity?
- How to say NO
- Understand emotions and learn how to manage them
PUBLIC SPEAKING
- How to introduce yourself and influence your audience
- Own your moment and space, without anxiety nor limiting beliefs
- Call to action, inform or convince by being yourself
- Get to know more about the power of Silence
Reinforce your EMOTIONAL INTELLIGENCE
- How to affirm yourself
- How to adapt your own attitude and turn into an assured, persuasive and leading communicator
- What can empathy do for us ?
- What's the power of silence?
SALES AUDIT
&
COMMERCIAL OPTIMISATION SUPPORT
SALES AUDIT
- Call centre: calls audit
- In-Shop/ front-desk / conciergerie: sales posture audit
- Identification of strengths and areas of improvement
- À la carte training support and follow-up coaching
- Creation of training content
- Creation of brand signature through sales posture
MYSTERY SHOPPING
- On-site analysis of sales speech & attitude
- À la carte training support
- Follow-up coaching
- Creation of training content
- Creation of brand signature through sales posture
COMMERCIAL EFFECTIVENESS
- Optimization of the sales Journey and gain of new productive capacity
- Identification of complex processes and blocking points impeding a smooth productivity and time efficiency
- Consultancy to Learning & Development department
- Assistance in defining a brand signature in speech & attitude
Investing in a team by giving them knowledge and techniques, we reward them for their service and efforts. They notice employer’s trust and gratitude and realise their own worth as part of the company.
Did you know that gratitude increases mental strength and reinforces self-esteem and empathy? Therefore, the employees want to be even more productive!
And by training your teams of representatives, all the other teams will also benefit !
